Everything you need to create your Pin Up Casino account, log in securely, verify your identity (KYC), recover your password, and troubleshoot common issues — all in one place.
The Pin Up Casino India sign-up guide sign up process is designed to be fast and uncomplicated. The entire process takes approximately 60 seconds regardless of whether you use a phone number or email address. Two registration methods are available, and both are equally valid — the choice is simply a matter of personal preference.
Before you begin, make sure you have the following ready: a valid Indian mobile number or email address that you have access to (you will need to confirm it), a strong password idea, and — optionally but recommended — a promo code if you want to increase your welcome bonus. You can find current active promo codes on our bonus page.
I recommend this method for Indian players because it is faster (no email confirmation link to click) and it links directly to UPI-based deposit methods.
Your account is now active. You will be automatically logged in and can proceed to make your first deposit.
The email registration process is nearly identical to the phone method, with two differences:
Check your spam/junk folder if you do not see the confirmation email within 2–3 minutes.
Once your account is created, the Pin Up login process on subsequent visits is straightforward:
Pin Up supports one-click login via Google and Facebook accounts. While convenient, I advise against this method for one important reason: if your Google or Facebook account is ever compromised, hacked, or suspended, you may lose access to your Pin Up account and the funds in it. Using a dedicated phone number or email for your casino account provides an additional layer of security.
The platform can remember your credentials on trusted devices. The app maintains your login session for extended periods. The website session typically expires after 30 minutes of inactivity for security purposes.
KYC (Know Your Customer) verification is a mandatory process that confirms your identity. Pin Up is required to perform KYC under its Curacao gaming license to prevent fraud, money laundering, and underage gambling. You cannot withdraw any funds until your account is verified.
Technically, verification is only required before your first withdrawal. However, I strongly recommend completing it immediately after registration for two reasons: first, you avoid delays when you want to withdraw your first winnings; second, the verification queue can take up to 72 hours during peak periods, so submitting early gives the team time to process your documents before you need them approved.
| Document Type | Accepted Documents | Purpose |
|---|---|---|
| Identity | Aadhaar Card, PAN Card, Passport, Driver's License | Verify your name and age |
| Address | Utility bill (last 3 months), Bank statement (last 3 months) | Verify your residential address |
Identity Verification (one of the following):
Address Verification (one of the following):
If you forget your password, Pin Up provides a straightforward recovery process:
If you no longer have access to the phone number or email address registered on your account, contact Pin Up customer support via live chat. You may need to provide additional identity verification to recover your account.
This is the most common registration issue. Wait a full 60 seconds before tapping "Resend" — there is a built-in delay to prevent spam. If the code still does not arrive, check the following: Is your phone number correct (including +91 country code)? Does your phone have network signal? Is your SMS inbox full? Some Jio and Vi users have reported delays with international SMS — if this persists, try registering via email instead.
Check your spam, junk, and promotions folders. Gmail frequently sorts casino-related emails into the Promotions tab. If you still cannot find it, try resending the confirmation email from the registration page. If the problem continues, try registering with a different email provider or switch to phone registration.
Currency cannot be changed after account creation. If you notice the error before making any deposit, contact live chat support immediately — they may be able to close the account so you can re-register with the correct currency (INR). If you have already deposited, the process becomes more complicated and may require additional support intervention.
This can happen for several reasons: creating multiple accounts (one account per person rule), using payment methods registered to another person's name, providing false personal information during registration, or suspicious betting patterns. Contact support via live chat for specific information about why your account was restricted and what steps are needed to resolve it.
Some Indian ISPs (Jio, Airtel, Vi, BSNL) periodically block access to gambling websites. Solutions include: downloading the Pin Up app (which bypasses browser-level blocks), switching between Wi-Fi and mobile data, clearing your browser cache and DNS cache, or trying a different browser. The app is the most reliable solution for consistent access.
Double-check that you are entering the correct phone number/email and password. Remember that passwords are case-sensitive. If you have recently changed your password, make sure you are using the new one. If you suspect your account has been compromised, use the "Forgot Password" function immediately and contact support.
No. Pin Up enforces a strict one-account-per-person policy. If the system detects that you have created multiple accounts (based on device fingerprint, IP address, payment methods, or personal data matches), all accounts will be permanently banned and all balances forfeited. There are no exceptions.
Email and phone number associated with your account generally cannot be changed through the settings. If you need to update this information, contact customer support with a valid reason and be prepared to verify your identity.
No. The currency you select during registration is permanent. This is why selecting INR is critical for Indian players. If you selected the wrong currency and have not yet deposited, contact support immediately for possible resolution.
Typically 1 to 24 hours. During busy periods (weekends, holiday seasons, or after major promotional campaigns), it can take up to 72 hours. Submitting clear, high-quality document photos speeds up the process.
Pin Up uses 256-bit SSL encryption for all data transmissions and stores personal data in compliance with international privacy standards under its Curacao license. Your ID documents are used solely for verification purposes and are not shared with third parties.
Yes. The registration process in the Pin Up Android app is identical to the desktop website. You can register, verify, deposit, and start playing entirely from your phone.
No. You can start playing casino games and placing bets immediately after registration and your first deposit. Verification is only required before your first withdrawal. However, I strongly recommend verifying early to avoid delays.
You must be at least 18 years old. This is enforced during KYC verification — your government ID must confirm that you meet the age requirement.
Pin Up Casino is available to players in multiple countries. However, your account settings (currency, payment methods, and available bonuses) are determined by the country you register from. If you are an Indian player, ensure you select INR and register from an Indian IP address for the best experience.
