Contact Us

Need assistance? The official Pin Up Casino India website support team is available 24 hours a day, 7 days a week through multiple channels.

Live Chat — Fastest Option:

The live chat widget is available on every page of the website and within the mobile app. Click the chat icon in the bottom right corner to start a conversation. Average response time: 2–5 minutes. Support agents are available in English and Hindi.

Email:

For detailed inquiries, document submissions, or issues that require investigation, send an email to the support address listed on the official website. Typical response time: a few hours during business days.

Telegram:

Pin Up maintains an official Telegram channel where you can ask quick questions and receive updates about new bonuses, maintenance schedules, and platform news.

FAQ:

Many common questions are already answered in our comprehensive FAQ section. Before contacting support, check the FAQ — your answer may already be there.

Tips for faster support resolution:

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  Use live chat for urgent issues (account access, deposit problems, withdrawal delays)
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  When reporting a payment issue, have your transaction ID, timestamp, amount, and payment method ready
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  For crypto issues, provide the transaction hash (TX hash)
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  Email is best for submitting documents or complex issues that require screenshots
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  Be specific about your problem — "my deposit did not arrive" with details is resolved faster than "something is wrong"